The Emotional Supply Chain – a tale of three businesses.

Having written about emotional supply chains earlier, a good example fell into my lap this week. I took an opportunity to spend a few days in Puglia, which involved three companies; an airline, a letting agency, and a car hire company. Turned out to be three very different experiences. In chronological order, the letting agency.Continue reading “The Emotional Supply Chain – a tale of three businesses.”

Tension

There’s a space between what we’re doing now and what we’ll be doing next. Some of that gap we can measure in time, like the timing between two notes on a musical score. Then there’s a more complex, nuanced version. The quality of what is happening in that space. The energy. The things that affectContinue reading “Tension”

Stranded on the summit.

To make the changes we need to not just survive, but thrive together, we have to go beyond what we know and be guided by what we believe in, our intuition, and our insight. It’s difficult, because we’re used to proof. A solid business case. Someone to blame if it goes wrong. We’re used toContinue reading “Stranded on the summit.”