The Emotional Supply Chain – a tale of three businesses.

Having written about emotional supply chains earlier, a good example fell into my lap this week. I took an opportunity to spend a few days in Puglia, which involved three companies; an airline, a letting agency, and a car hire company. Turned out to be three very different experiences. In chronological order, the letting agency.Continue reading “The Emotional Supply Chain – a tale of three businesses.”

Do algorithms need psychotherapists?

I’ve become more and more curious about the power of algorithms. They are wonderful things that can take mind numbing hard work out of routine processes, freeing humans to do more meaningful work. However. Who writes the algorithm? When you think about it, whoever writes the algorithm passes on their own worldview, biases, heuristics andContinue reading “Do algorithms need psychotherapists?”

Degrees of digital separation

Whenever we get a new tool we tend to over use it. We’re excited by the possibilities, enjoy the novelty, and want to explore its potential. I think we’re at that point with our relationship with algorithms. The danger is that when we overstretch, the damage we cause to a relationship moves beyond the digitalContinue reading “Degrees of digital separation”